Shipping Policy

Last updated: 20 October 2026

1. Where we deliver

We currently deliver within South Africa only. We do not ship to addresses outside South Africa.

2. How we fulfil orders

Orders are fulfilled by our dropshipping partners, CJ Dropshipping and AliExpress, and ship from our suppliers' warehouses in China. They do not ship from Port Alfred, and we don't ship from US warehouses. Electronics Lounge (Xen Hilpert trading as Electronics Lounge) remains the seller you bought from; our business address is 15a Kivido Street, Station Hill, Port Alfred, 6170.

Different items in one order may be packed and delivered in separate parcels, and may arrive on different days. We will email you tracking details for each parcel as they ship.

3. Delivery rates (South Africa)

Option	Cost	Estimated delivery after you place the order
Standard (orders under R750)	R100	Usually 10–20 working days; occasionally up to 30 business days
Free standard delivery: orders of R750 or more	R0	as above

• Free standard delivery applies to orders of R750 or more, worked out on the product total after discounts and before delivery.
• All prices are in South African rand (ZAR).
• The delivery cost is shown at checkout before you pay.

4. Processing and delivery times

Once you place an order, we forward it to our supplier for packing and dispatch from China. Most items ship with CJPacket Ordinary. Products that contain or include lithium batteries (for example power banks, rechargeable lights, earbuds and other rechargeable devices) must travel on a battery-approved line, CJPacket Sensitive, which can take a little longer (about 10–20 working days). The product page tells you if an item ships this way.

Customer estimate: most orders arrive within 10–20 working days of the order date. Some take longer; occasionally delivery can take up to about 30 business days. Tracking is provided so you can follow the parcel.

Under ECTA s46, unless we've agreed otherwise, we'll deliver within 30 days of the day after you order. If we can't, we'll tell you, and you may cancel the order and receive a full refund within 30 days.

5. Tracking

Once your order (or each parcel in a split order) ships, we'll email you a tracking number and a link to track it. If tracking stops updating for 10 business days, contact us at info@electronicslounge.com with your order number and we'll follow up with the courier.

6. Customs and import duties

Parcels ship from China to South Africa. Customs or import duties may apply on some parcels.

Electronics Lounge pays any customs or import duties on South African orders. You will not be asked to pay anything extra on delivery. If a courier or customs office asks you for payment, please don't pay it; contact us at info@electronicslounge.com and we'll sort it out.

7. Delivery

• Please give a full street address and a cellphone number the courier can reach. Someone should be available to receive the parcel. Where the courier offers it and you have authorised it, the parcel may be left in a safe place (safe-drop).
• Higher-value electronics may need a signature on delivery, and the courier may not leave them unattended.
• If a delivery fails because the address is wrong or nobody is available, re-delivery may cost extra or the parcel may be returned to the sender.
• Check your parcel on delivery. If the packaging is visibly damaged, or a device looks damaged, doesn't switch on, or is missing parts, please note it with the courier if possible and email us photos within 7 days. Keep all packaging until we've replied. See our Returns, Exchanges and Refunds Policy.
• Risk: you become responsible for the goods once they've been delivered to you.

8. Lost or delayed parcels

If your tracking hasn't updated for 10 business days, or your order has not arrived within 30 days of the day after you ordered, contact us at info@electronicslounge.com. We'll follow up with the courier. If a parcel is confirmed lost in transit, or we cannot deliver within the ECTA 30-day period, we'll resend the order or refund you in full (your choice where the law allows).

9. Contact

Electronics Lounge (Xen Hilpert trading as Electronics Lounge) · info@electronicslounge.com · +27 79 511 2020 · 15a Kivido Street, Station Hill, Port Alfred, 6170